Imagine, a messaging solution so complete it encompasses all the major platforms, Facebook, WhatsApp, Twitter, WeChat, and more.
Then, continue to imagine that same platform powered by a conversational AI solution that teams your customer support group with an AI Assistant to engage your customers in two-way conversation at scale.
The bag is open, the cat is about to jump out.
That imaginary picture is now a reality.
We’re pleased to announce we’ve joined the exclusive Zendesk Messenger Bot Partnership to bring you a seamless connection to the Zendesk Support Suite and Sunshine Conversations and access to the Sunshine Conversations Marketplace.
What does that mean for you?
To put it simply, your customer support group now has superpowers. They’re integrated across all channels, email, chat, voice, and even social messaging apps listed above.
The new seamless integration means your conversations can flow without heavily modified connections between each channel that usually requires a ton of complications and heavy lifting by engineers.
This will save a significant amount of time and resources, plus provide the simplicity to reach all your customers on one platform.
Your AI Assistant will ensure you never miss a customer follow-up. She comes code-free, complete with customizable conversations, human in the loop support, and the pleasantries to be a great addition to your group.
We have much more to come with this new announcement to add to this blog in the coming days.
In the meantime, click here if you’re interested in getting set up.
We also had the opportunity to interview Mike Gozzo, the VP of Product at Zendesk who developed much of the messaging infrastructure: