Do you have a pre-existing FAQ or reference materials?

If so, that file can be uploaded using our uploader tool (which supports DOCX + PDF files) - this should pop up when you select the “Create Knowledge Base” button 👇

Once your uploaded file has been processed, you will have an opportunity to review the information that has been extracted.

This is strictly a preview - any necessary edits can be made once the Knowledge Base is officially created. If you feel that there are more relevant Q+A than were identified by the upload tool, you can choose to “Re-process” the document to extract additional content.👇

With the rise of technology, artificial intelligence (AI) has revolutionized how businesses interact with leads, making the process more efficient and effective. Structurely's Call AI and Text AI features are leading this innovation, helping sales teams improve response rates and follow-up calls in ways that feel seamless and natural.

The secret behind the success of Structurely's AI features lies in its unique Text + Call + AI approach—engaging the lead via text message first and then following up with a call from the same phone number once the lead is ready. This process ensures that the outreach feels more human, less intrusive, and more in line with how people prefer to communicate today.

Now that you've established a knowledge base, add it to the applicable Call AI agent(s) here!

Head to the “Knowledge Bases” section of the appropriate Call Agent and choose the specific Knowledge Base by name from the dropdown shown below. 👇

With the rise of technology, artificial intelligence (AI) has revolutionized how businesses interact with leads, making the process more efficient and effective. Structurely's Call AI and Text AI features are leading this innovation, helping sales teams improve response rates and follow-up calls in ways that feel seamless and natural.

The secret behind the success of Structurely's AI features lies in its unique Text + Call + AI approach—engaging the lead via text message first and then following up with a call from the same phone number once the lead is ready. This process ensures that the outreach feels more human, less intrusive, and more in line with how people prefer to communicate today.